Position Description

Manager, Operations & Reporting

Role Specifics

Position | Manager, Operations & Reporting

Location | Melbourne (Naarm) - we operate as a remote-first workforce. This role will occasionally require domestic travel.

FTE | 1.0 (Full-Time) - with flexible arrangements available (eg. part-time)

Direct Reports| Operations Lead and Reporting & Governance Lead

Reporting to | Chief Executive Officer

Salary Range | $000,000 - $000,000 + superannuation + salary packaging options

Role Summary

The Manager, Operations & Reporting leads the operational backbone of the National Centre, ensuring robust internal systems, high-quality governance, funder reporting, and compliance with all regulatory and contractual obligations.

Working closely with the CEO and executive team, this role manages key outsourced providers, supports strategic planning, drives continuous improvement, and embeds effective, organisation-wide operational practices.

By enabling strong governance, clear reporting, and integrated operations, this role directly contributes to the National Centre’s mission to prevent child sexual abuse and improve support systems and recovery pathways for victims and survivors.

Who We Are

The National Centre for Action on Child Sexual Abuse

The National Centre for Action on Child Sexual Abuse (National Centre) The National Centre for Action on Child Sexual Abuse was established in November 2021 as a key recommendation of the Royal Commission into Institutional Responses to Child Sexual Abuse. It is a symbol of hope and an essential vehicle for action for many victims and survivors of child sexual abuse. Its formation recognises the decades of advocacy by victims and survivors to be listened to, believed, validated, protected and ultimately supported to heal from the trauma they carry with them. Its focus extends beyond institutional child sexual abuse to abuse that occurs in the family, community and online.

The National Centre has woven the voices and experiences of victims and survivors into its very fabric. It acknowledges the strength and expertise that derives from their Lived and Living Experience of child sexual abuse. The National Centre recognises and honours the diversity of victims and survivors' experiences, identities and cultural backgrounds and their contributions to the common purpose of addressing child sexual abuse.

At the National Centre, we believe for victims and survivors to have the best opportunity to heal, they must feel safe to disclose and receive the necessary support that is non-stigmatising, appropriate to their needs and effective. Our purpose is to disrupt the dynamics that have failed to stop child sexual abuse from occurring, and prevented victims and survivors from being validated and supported.

Our values and behaviours

We are a purpose-driven organisation committed to creating a safer future for children and communities. We are committed to integrity, collaboration, innovation, and courage. Our team culture is inclusive, supportive, and focused on driving meaningful change.

Employees of the National Centre are required to demonstrate commitment to the organisation’s:

Diversity – we value an inclusive workplace that embraces diversity and strongly encourages applications from First Nations people, people with disability, people from the LGBTIQ+ community, and people from culturally diverse backgrounds.

Integrated Management Systems – established Quality Management and Workplace Health and Safety Management Processes.

Values – better together, trustworthy, driving action, inclusive, bold.

Privacy and Confidentiality - managing and maintaining confidential information, records and data in line with the National Centre’s Privacy Policy and relevant legislation.

Areas of Responsibility

1. Operations and Procurement

  • Translate the National Centre’s strategic plan into detailed operational work plans and frameworks; ensuring clear accountability and alignment across teams.

  • Lead and continuously refine systems through operational excellence, ensuring they are embedded across all internal teams and aligned with the organisation’s strategy, values and trauma-informed principles.

  • Provide organisation-wide guidance on procurement and contract management, building capability across teams to manage their own procurement needs while ensuring alignment with relevant policies, public sector requirements, and ethical standards.

  • Support operational planning and resource allocation, ensuring the organisation has the infrastructure and support needed to achieve its strategic goals.

  • Lead internal reviews of operational performance, identifying opportunities for efficiency, innovation, and improvement.

  • Ensure all operational practices align with quality and safety standards, ISO accreditation requirements, and organisational values.

2. Stakeholder Engagement

  • Support engagement with external stakeholders, including funders, regulators, academic institutions, service providers, and Lived Experience victims and survivors; ensuring respectful, professional, and trauma-informed responses in all interactions.

  • Collaborate proactively with the CEO’s Executive Assistant and relevant internal teams to optimise workflow processes; ensuring seamless support for the organisation’s authorising environment and strategic decision-making.

  • Manage outsourced functions (finance, HR, IT and legal), with a focus on accountability, performance and service quality, while building internal capability and support across teams.

  • Lead, manage and develop two direct reports (Operations Lead and Reporting & Governance Lead), focusing on their professional development within the National Centre.

3. Governance and Compliance

  • Coordinate organisation-wide reporting on strategic priorities, KPIs, and impact; ensuring data integrity, relevance, alignment with regulatory requirements and efficiency.

  • Support the CEO in preparing high-quality, data-driven reports for the Board, funders, and other key stakeholders to inform decision-making and demonstrate organisational impact.

  • Ensure compliance with all relevant government reporting requirements, including funding acquittals, regulatory filings, and grant obligations.

  • Oversee governance processes, including supporting the Board and its sub-committees through agenda setting and monitoring of governance actions as required.

  • Maintain, implement and continuously improve an organisation-wide suite of policies, procedures and systems in line with ISO accreditation and other relevant regulatory frameworks.

4. Planning and Risk Management

  • Manage and drive internal planning cycles, performance reviews, and strategic alignment activities to ensure cohesive progress against organisational goals.

  • Lead internal risk and compliance management systems and practices, including risk registers and incident reporting.

  • Support the executive team in strategic decision-making by ensuring operational data and insights are readily available and accessible.

5. Reporting, Measurement and Accountability

  • Coordinate operational organisational reporting, including complex compliance and outcomes reporting to funders, the Board and other relevant internal and external stakeholders.

  • Establish and manage robust performance measurement frameworks to track updates and delivery against strategic priorities.

  • Lead the preparation of high-quality, data-informed reports for funders and internal and external stakeholders; ensuring evidence-based insights demonstrate value and alignment with the National Centre’s mission.

  • Oversee and manage all external audits including financial audits and ISO accreditation processes.

6. Team Leadership

  • Oversee and manage the Operations Lead and Reporting & Governance Lead, providing leadership, guidance, and support, training, skill development and performance reviews.